Trading Platform
Why is my MT4 always lagging?
If your MT4 terminal has accumulated a large amount of data, you may experience delays or lag in data loading.
To resolve this issue, try the following:
- Click the connection status indicator at the bottom-right corner of MT4 and select “Rescan servers” to refresh your available server list.

- Switch to a different network connection.
How to hide symbols in MT4?
In MT4, go to Market Watch, right-click the symbol you wish to hide, and choose “Hide” from the menu.

How to check specifications in MT4?
In MT4, open Market Watch, right-click the desired product, and select “Specification” from the menu.

How to reduce or partially close a position in MT4/MT5?
To reduce/ partially close a position, follow these steps:
- Right-click the position you want to reduce.
- Select “Modify or Delete Order”.

- In the pop-up window, change the order type to “Market Execution”.
- Enter the number of lots you wish to close.
- Click “Close” to complete the partial closure.

Why does my MT4/5 show “Trade context is busy”?
This message typically appears when the MT4/5 platform is already processing another trade or action at the same time. It indicates that the system is temporarily occupied. Please wait for a moment and try the action again.
How to open a position in MT4/MT5?
- Right-click the desired instrument in Market Watch and select “New Order”.

- Choose your lot size and confirm the order type as Market Execution.
- Click “Sell by Market” or “Buy by Market” to place the trade.

How to close a position in MT4/MT5?
- Go to the Trade tab and select the order you want to close.
- Right-click the position and choose “Close Order” in MT4 or “Close Position” in MT5.
- A confirmation window will appear, where you can click “Close” to execute the order.
Remarks: If you have enabled One-Click Trading in the platform settings, the confirmation window will not appear and the position will close immediately.

Can I access the same trading account on multiple devices at the same time?
Yes, you can log in to your MT4/MT5 trading account on multiple devices at the same time using the same account number.
Why is my MT4 always lagging?
If your MT4 terminal has accumulated a large amount of data, you may experience delays or lag in data loading.
To resolve this issue, try the following:
- Click the connection status indicator at the bottom-right corner of MT4 and select “Rescan servers” to refresh your available server list.

- Switch to a different network connection.
How to hide symbols in MT4?
In MT4, go to Market Watch, right-click the symbol you wish to hide, and choose “Hide” from the menu.

How to check specifications in MT4?
In MT4, open Market Watch, right-click the desired product, and select “Specification” from the menu.

How to reduce or partially close a position in MT4/MT5?
To reduce/ partially close a position, follow these steps:
- Right-click the position you want to reduce.
- Select “Modify or Delete Order”.

- In the pop-up window, change the order type to “Market Execution”.
- Enter the number of lots you wish to close.
- Click “Close” to complete the partial closure.

Why does my MT4/5 show “Trade context is busy”?
This message typically appears when the MT4/5 platform is already processing another trade or action at the same time. It indicates that the system is temporarily occupied. Please wait for a moment and try the action again.
How to open a position in MT4/MT5?
- Right-click the desired instrument in Market Watch and select “New Order”.

- Choose your lot size and confirm the order type as Market Execution.
- Click “Sell by Market” or “Buy by Market” to place the trade.

How to close a position in MT4/MT5?
- Go to the Trade tab and select the order you want to close.
- Right-click the position and choose “Close Order” in MT4 or “Close Position” in MT5.
- A confirmation window will appear, where you can click “Close” to execute the order.
Remarks: If you have enabled One-Click Trading in the platform settings, the confirmation window will not appear and the position will close immediately.

Can I access the same trading account on multiple devices at the same time?
Yes, you can log in to your MT4/MT5 trading account on multiple devices at the same time using the same account number.
Need further assistance?
If you can’t find the answer you’re looking for in our Help Centre, feel free to reach out to us and our team will be glad to assist you.
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1 million traders,
plus you.
plus you.
It only takes few seconds to get started.