Account Creation & Management
Why can’t I select my country of residence when creating an account?
If your country of residence isn’t listed, it means our services are not yet available in your region. We encourage you to check again in the future as we continue to expand globally.
Which documents do I need to provide to become an OTSO Markets’ client?
When opening an account with OTSO Markets, you only need to provide a Proof of Identity (POI) document.
This can be a clear, color copy of any government-issued identification, such as a passport (valid for at least six months), driver’s license, or national identity card. Your document should clearly display your full name, your date and place of birth (or your tax identification number), and the document’s issue and expiry dates.
How do I reset my password?
To reset your password, click here and follow the steps. You’ll be back in your account in no time.
Why do I need to verify my profile?
As a licensed and regulated broker under the Financial Sector Conduct Authority (FSCA), OTSO Markets adheres to strict compliance standards designed to ensure transparency and client protection.
In line with FSCA requirements, we are obligated to collect accurate and verifiable information from all clients as part of our Know Your Client (KYC) process, including a valid Proof of Identity (POI). This helps us maintain a secure and fully compliant trading environment for every trader.
What account types do you offer?
At OTSO Markets, we keep our account structure simple. We offer a single Standard Account that is suitable for traders at different experience levels. This account provides access to all available instruments, transparent pricing, and our standard trading conditions.
How can I update the personal information linked to my Real Account?
Your Real Account is connected to the identification document you submitted during the verification process.
If you need to update the registered name on your account, please provide a valid government-issued ID reflecting the new details for verification.
To update your email address, contact us at info@otsogroup.com and include a selfie of yourself holding your ID. This step helps us confirm your identity and maintain the highest level of security for your account.
What should I do if I suspect my account has been compromised?
If you believe your account may have been accessed without your permission, we recommend updating your password immediately. Please note that this can only be done if you still know your current password or have access to the email address linked to your account.
If you no longer have access to your registered email because it has also been compromised, please reach out to us using an alternative email at info@otsogroup.com so our team can assist you further.
If you notice any unusual activity, such as unauthorized trades or withdrawal requests, please inform us right away so we can take prompt action to secure your account.
Do you accept US clients?
Due to regulatory restrictions, we are unable to onboard clients who reside in the United States.
Do I need to verify my profile again if it was previously verified and my trading accounts were archived?
No, you won’t need to complete the verification process again.
How do I start trading?
To begin trading, simply follow these steps:
- Create your OTSO Markets Profile.
- Complete your profile verification.
- Make your first deposit.
Once these steps are done, your account will be set up. You may begin trading if you wish.
Can I change my account type?
No, your account type cannot be changed, but you’re welcome to open an additional account with a different type.
What is an OTSO Markets Profile?
An OTSO Markets Profile brings all your trading accounts together under one registered email, so you no longer need to manage multiple account numbers or passwords.
Simply sign in with your email and password, and you’ll have seamless access to all your trading accounts in one central, easy-to-manage dashboard.
What is Multi-Factor Authentication (MFA)?
Multi-factor authentication provides an extra layer of protection for your account. Instead of relying solely on a username and password, MFA requires a one-time password (OTP) to verify your identity, ensuring your account remains secure at all times.
How do I set up multi-factor authentication?
To enable Multi-Factor Authentication (MFA) on your OTSO Markets account, please follow the steps below:
- Log in to your OTSO Markets account.
- Click Security in the top-right corner of the page.
- Switch the Two factor toggle to enable 2FA.
- Select your preferred verification method:
- One-Time Password (OTP) – Use an authenticator app (e.g. Google Authenticator) to generate a security code.
- SMS Factor – Receive verification codes via SMS.
- Email 2FA (Optional) – Verification code will be sent to your registered email.
- Follow the on-screen instructions to complete the setup.
What should I do if I don’t receive my email MFA code?
If you’re not receiving the email verification code, try the following steps:
- Check your junk or spam folder, and ensure your inbox isn’t full.
- After one minute, request a new code by selecting “Resend Link.”
- If you still don’t receive the code, please contact our Customer Support team for further assistance.
How do I verify my profile?
Verifying your OTSO Markets profile is quick and simple. Just follow the steps below:
- Log in to the Client Portal.
- Click KYC in the top-right corner of the page.
- Complete your personal information.
- Once completed, click Next and upload your verification documents.
- Review your application to ensure all submitted information and documents are accurate.
- Click Next, agree to the consent terms, and enter your full name for acknowledgment.
- Click Submit to send your verification request for review.
Why can’t I select my country of residence when creating an account?
If your country of residence isn’t listed, it means our services are not yet available in your region. We encourage you to check again in the future as we continue to expand globally.
Which documents do I need to provide to become an OTSO Markets’ client?
When opening an account with OTSO Markets, you only need to provide a Proof of Identity (POI) document.
This can be a clear, color copy of any government-issued identification, such as a passport (valid for at least six months), driver’s license, or national identity card. Your document should clearly display your full name, your date and place of birth (or your tax identification number), and the document’s issue and expiry dates.
How do I reset my password?
To reset your password, click here and follow the steps. You’ll be back in your account in no time.
Why do I need to verify my profile?
As a licensed and regulated broker under the Financial Sector Conduct Authority (FSCA), OTSO Markets adheres to strict compliance standards designed to ensure transparency and client protection.
In line with FSCA requirements, we are obligated to collect accurate and verifiable information from all clients as part of our Know Your Client (KYC) process, including a valid Proof of Identity (POI). This helps us maintain a secure and fully compliant trading environment for every trader.
What account types do you offer?
At OTSO Markets, we keep our account structure simple. We offer a single Standard Account that is suitable for traders at different experience levels. This account provides access to all available instruments, transparent pricing, and our standard trading conditions.
How can I update the personal information linked to my Real Account?
Your Real Account is connected to the identification document you submitted during the verification process.
If you need to update the registered name on your account, please provide a valid government-issued ID reflecting the new details for verification.
To update your email address, contact us at info@otsogroup.com and include a selfie of yourself holding your ID. This step helps us confirm your identity and maintain the highest level of security for your account.
What should I do if I suspect my account has been compromised?
If you believe your account may have been accessed without your permission, we recommend updating your password immediately. Please note that this can only be done if you still know your current password or have access to the email address linked to your account.
If you no longer have access to your registered email because it has also been compromised, please reach out to us using an alternative email at info@otsogroup.com so our team can assist you further.
If you notice any unusual activity, such as unauthorized trades or withdrawal requests, please inform us right away so we can take prompt action to secure your account.
Do you accept US clients?
Due to regulatory restrictions, we are unable to onboard clients who reside in the United States.
Do I need to verify my profile again if it was previously verified and my trading accounts were archived?
No, you won’t need to complete the verification process again.
How do I start trading?
To begin trading, simply follow these steps:
- Create your OTSO Markets Profile.
- Complete your profile verification.
- Make your first deposit.
Once these steps are done, your account will be set up. You may begin trading if you wish.
Can I change my account type?
No, your account type cannot be changed, but you’re welcome to open an additional account with a different type.
What is an OTSO Markets Profile?
An OTSO Markets Profile brings all your trading accounts together under one registered email, so you no longer need to manage multiple account numbers or passwords.
Simply sign in with your email and password, and you’ll have seamless access to all your trading accounts in one central, easy-to-manage dashboard.
What is Multi-Factor Authentication (MFA)?
Multi-factor authentication provides an extra layer of protection for your account. Instead of relying solely on a username and password, MFA requires a one-time password (OTP) to verify your identity, ensuring your account remains secure at all times.
How do I set up multi-factor authentication?
To enable Multi-Factor Authentication (MFA) on your OTSO Markets account, please follow the steps below:
- Log in to your OTSO Markets account.
- Click Security in the top-right corner of the page.
- Switch the Two factor toggle to enable 2FA.
- Select your preferred verification method:
- One-Time Password (OTP) – Use an authenticator app (e.g. Google Authenticator) to generate a security code.
- SMS Factor – Receive verification codes via SMS.
- Email 2FA (Optional) – Verification code will be sent to your registered email.
- Follow the on-screen instructions to complete the setup.
What should I do if I don’t receive my email MFA code?
If you’re not receiving the email verification code, try the following steps:
- Check your junk or spam folder, and ensure your inbox isn’t full.
- After one minute, request a new code by selecting “Resend Link.”
- If you still don’t receive the code, please contact our Customer Support team for further assistance.
How do I verify my profile?
Verifying your OTSO Markets profile is quick and simple. Just follow the steps below:
- Log in to the Client Portal.
- Click KYC in the top-right corner of the page.
- Complete your personal information.
- Once completed, click Next and upload your verification documents.
- Review your application to ensure all submitted information and documents are accurate.
- Click Next, agree to the consent terms, and enter your full name for acknowledgment.
- Click Submit to send your verification request for review.
Need further assistance?
If you can’t find the answer you’re looking for in our Help Centre, feel free to reach out to us and our team will be glad to assist you.
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