Trading Related
Can I remove specific trade history from my account statement?
No, trade history cannot be changed or removed. Your statement serves as a fixed and accurate record of your transactions.
How long can I view my statement?
You can access your account statement at any time, provided your account remains active and is not archived.
Why does my position start in a floating loss?
It’s normal for a new trade to start with a floating loss due to the spread, also known as the difference between the buy and sell price. In volatile markets, slippage or overnight swap fees can also contribute to the initial cost.
Overnight positions may incur swap fees, but this is normal. Your trade can still turn profitable once the market moves your way.
Can I remove specific trade history from my account statement?
No, trade history cannot be changed or removed. Your statement serves as a fixed and accurate record of your transactions.
How long can I view my statement?
You can access your account statement at any time, provided your account remains active and is not archived.
Why does my position start in a floating loss?
It’s normal for a new trade to start with a floating loss due to the spread, also known as the difference between the buy and sell price. In volatile markets, slippage or overnight swap fees can also contribute to the initial cost.
Overnight positions may incur swap fees, but this is normal. Your trade can still turn profitable once the market moves your way.
Trading Conditions
What leverage do OTSO Markets offer?
We offer leverage up to 1:1000, depending on your account’s total equity.
The available leverage options are:
- Equity between $0 and $1,000: Leverage is up to 1:1000.
- Equity between $1,000 and $20,000: Leverage is up to 1:500.
- Equity between $20,000 and $50,000: Leverage is up to 1:400.
- Equity between $50,000 and $100,000: Leverage is up to 1:300.
- Equity between $100,000 and $200,000: Leverage is up to 1:200.
- Equity between $200,000 and 1,000,000: Leverage is up to 1:100.
- Equity over $1,000,000 and 1,000,000: Leverage is up to 1:50.
Do OTSO Markets charge commission or extra fees?
Our fees are straightforward. No commission is charged on trades for both Standard and ECN accounts.
In addition, all account types are subject to triple swap fees every Wednesday, which is a standard industry practice for overnight positions.
Can I partially close an open position?
Yes, you can partially close an open position on your account. However, if the remaining volume falls below the minimum trade size, the position cannot be partially closed and must be closed fully.
In the case of a losing trade, is my balance or bonus deducted first?
If a trade moves into a loss, it means your bonus has already been utilised, as bonuses are treated as part of your equity.
All trading losses are deducted directly from your account balance, which is the amount actually affected by your open positions.
Will I experience slippage when trading with OTSO Markets?
During major economic news releases, market volatility can increase sharply. When this happens, your order may be executed at a price different from the one you initially requested — a normal market phenomenon known as slippage.
OTSO Markets will execute your orders at the best available market price that can be obtained at the time of execution, in line with our Order Execution Policy.
What are dividends and how do they affect the trading?
Dividends are a portion of a company’s profits that are distributed to shareholders. Once a company pays a dividend, its overall market value is reduced by that amount, which is reflected as a drop in the share price on the ex-dividend date.
For indices, dividend payments from constituent stocks also lead to an adjustment in the index value, based on the weighting of each stock within the index. Dividend adjustments apply to CFDs on Cash Indices and Stocks, but do not apply to CFDs on Futures Indices or to Germany40 (GER40Cash).
If you hold an open position on a dividend-paying instrument, you will either receive or be charged a dividend adjustment, depending on your trade direction and position size.
The adjustment amount is calculated using the following formula:
Index Dividend Declared × Position Size (in Lots)
Do OTSO Markets have slippage?
OTSO Markets operates under a Straight-Through Processing (STP) execution model, meaning all client orders are filled based on real market conditions.
However, due to the inherent volatility and complexity of the forex market, we cannot guarantee that every order will be executed exactly at the requested price, and slippage may occur.
Regardless of market conditions, OTSO Markets is committed to ensuring that all client orders are executed within a fair and transparent pricing environment.
If you have questions regarding the execution of a specific order, please email your account number, order number, and details of the issue to info@otsogroup.com.
You may also reach out to our Live Chat for assistance. Our team will review your case and provide a response within 1–3 business days.
Trading Knowledge
What is a "Buy" order?
A “Buy” order is an investor’s request to purchase a chosen asset. The position is opened at the Ask price and closed at the Bid price.
What is a "Sell" order?
A “Sell” order is an instruction to sell a specified quantity of an asset. It is opened at the Bid price and closed at the Ask price.
Why was my stop-loss order not executed at the specified price?
When the market moves sharply, some price points may not exist. If your stop-loss price is not available at the time of execution, the order will be filled at the closest obtainable price as defined by market execution rules.
What is a “Buy Limit” order?
A Buy Limit order is used when a trader wants to buy (go long) at a price below the current market level, they place a Buy Limit order. This order will be executed when the market falls to the specified level — that is, when the Ask price reaches or drops below the Buy Limit price.
What is a "Sell Limit" order?
A Sell Limit order is used when a trader wants to sell (go short) at a price higher than the current market price. The order is executed only if the Bid price rises to, or above, the level specified in the Sell Limit order.
What is a “Buy Stop” order?
A Buy Stop order is used when a trader wants to buy (go long) at a price above the current market level. The order is triggered once the Ask price reaches or rises above the Buy Stop price specified.
Open positions held beyond the close of the trading day are automatically transferred to the next trading session. The corresponding overnight interest will be debited or credited to your account.
What happens if I keep my positions open into the next trading day?
Open positions held beyond the close of the trading day are automatically transferred to the next trading session. The corresponding overnight interest will be debited or credited to your account.
What is a “Sell Stop” order?
A Sell Stop order is used when a trader wants to sell (go short) at a price below the current market level. The order is triggered once the Bid price reaches or falls below the Sell Stop price specified.
What is a “Stop Limit” order?
A Stop Limit order is activated once the market reaches a specified stop price. After it is triggered, the order turns into a Limit Order, allowing you to buy or sell at the limit price you set, or at a better price, depending on the direction of the trade.
What is a “Trailing Stop”?
A trailing stop is a dynamic stop-loss order that automatically moves with the market as your trade becomes more profitable. It helps lock in gains or limit losses by adjusting according to the number of pips you set.
A trailing stop only moves in the direction that benefits your trade. Once it has shifted to protect profit or reduce risk, it will not move back in the opposite direction.
What does “Market Gap” mean?
“Market Gap” refers to a situation where the market opens at a price significantly higher or lower than the previous day’s closing price, creating a visible gap on the chart with no trades executed in between. Gaps typically occur during periods of strong market volatility, major news announcements, or when liquidity is low.
Why is the order price not executed at the expected price?
The order may be filled at a different price than requested due to several market factors:
- High volatility: Rapid price movements during volatile conditions can cause execution at a slightly different level than expected.
- Low liquidity: When the market has fewer active buy and sell orders, it becomes harder to match your order at the exact price.
- Major news releases: Political events, economic announcements, or unexpected developments may trigger sharp price swings and result in slippage.
These conditions can lead to your order being executed at a less favorable price. To minimise such situations, you may use limit orders, trade during periods of higher liquidity, and stay aware of market news and volatility.
Need further assistance?
If you can’t find the answer you’re looking for in our Help Centre, feel free to reach out to us and our team will be glad to assist you.
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